Frequently Asked Questions

  • Mail Archiver isn't responding/seems to be doing nothing

    Sometimes it seems that nothing happens with Mail Archiver. In the Force Quit Applications window you can see the following:

    This may happen during

    • Opening an archive when updating to a new version.
    • Opening an archive after a crash.
    • Diagnosing an archive.

    The database behind Mail Archiver is busy verifying your data. What is the absolutely worst that you can do now: force quit Mail Archiver. If you do this you WILL leave the database of Mail Archiver in a not-happy state. And it's 100% guaranteed that when you now start Mail Archiver again the opening of this archive will take a long time (again).

    When this happens during archiving and you don't see the progress bar moving for longer than 30 minutes THEN Mail Archiver has a hang. In the last years this occurred very very seldom.

    Force Quit Applications window
  • On Archive sizes

    Now and then I get the question "I want to archive x mails. Is this going to work?"

    The obvious and politically correct answer to this is "Of course".

    But as usual this isn't so easy and the real answer is "It depends." There are 2 aspects to this: size of the archive and number of mails archived.

    The size of the archive

    The size of the archive affects the archiving speed a bit. And database operations like diagnosing and re-indexing take longer. Some customers are working with archives in the 20 GB range. The largest I know of has 50 GB!

    The number of mails in an archive

    The more mails you have in an archive the slower the archive becomes. Opening a mailbox, searching and sorting are affected by this. I'm working comfortably with an archives of about 100.000 mails.

    Both factors are dependent on your hardware. I'm working with a 2009 Mac Pro which isn't the youngest. If you have a new MacBook or MacBook Pro your mileage may vary.

  • How to import data from another email archiving software


    Getting data out of the old application

    So you have decided - for whatever reason - to move your emails to another email archiving software. Every email software has the feature to export to mbox format.

    Getting data in Mail Archiver

    In Mail Archiver you only need to do an "Archive MBOX" from the File menu.

    You can select individual files or a complete folder with files. If the old email archiving software created the folder structure then this will be imported into Mail Archiver, too.

    Of course, duplicate mails are handled automatically in Mail Archiver.

  • Getting data out of Mail Archiver


    If you decide at any point in time not to use Mail Archiver X any longer you can access your raw data via the mbox export!

    Select Export/All from the toolbar or the File menu. From the export options select MBOX.

    Then select a location for your MBOX data. All data including the attachments is exported with the mailbox structure preserved.

  • Can I search my mails with Spotlight?


    The simple answer: no you can't.

    The not-so simple answer: Spotlight is a file based search. For every file you can search for size, type etc. This doesn't make sense because the many mails of Mail Archiver are in one single file.

  • Where is my archive located?

    Open the Setup window and go to Data Format:

    Select the data format
  • How are mails deleted?

    Mail Archiver deletes mails by mailbox. For each mail in a mailbox is checked if the mail is in the archive. For each email in a mailbox, Mail Archiver checks if the email is in the archive. If it is, then after the archiving is complete, you are given the option to delete it from the mailbox, preserving it in the archive.

  • How can I make my own Filemaker solution?

    A Filemaker database comes with Mail Archiver if you use Filemaker. If you want to integrate this database into your own solutions you need to keep in mind that Mail Archiver needs a couple of things in Filemaker to work:

    • The 3 tables Mailbox, Mail, Attachment
    • All existing fields in the tables.
    • You can add fields to the tables starting with “DB Internal”.
    • The 3 layouts “All fields Mailbox”, “All fields Mail”, “All fields Attachment”.
    • The scripts “Get Path”, “Import File”, “Import File Ref”, “Import Message”.
    • The version number field “DB Internal VersionNumber” needs to match the version number of Mail Archiver.
    • For every version the fields may change. There is an error number if fields are missing or too many.
    Change the Filemaker archive
  • When I open the Wizard my email application is greyed out
    In the screenshot below you can't select Thunderbird.
    Stacks Image 60343
    The Wizard is for adding an email application or IMAP account. Go to the Setup and change the email client or IMAP account there:
    Stacks Image 60347
  • Getting an error "-10004:FileMaker Pro got an error: A privilege violation occurred." for Filemaker 16

    Filemaker 16 has enhanced security and doesn't allow to execute AppleScripts out of the box. The Filemaker website describes in detail what you have to do.
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Download a FREE trial of Mail Archiver X:

Price: 39.95$
Version: 4.3 beta 2
Date: 18–Jul-2018

Moth Software
Beatrix Willius
Walterslebener Strasse 23a
55262 Heidesheim
Phone: +49-(0)6132-509659
Contact - Imprint

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